Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Royal Ontario Museum

What is the Royal Ontario Museum (ROM)?

The ROM is a leading museum of art, world culture, and natural history located in Toronto, Ontario, Canada.

Where is the Royal Ontario Museum located?

The museum is located at 100 Queen’s Park, Toronto, Ontario, near the University of Toronto district.

How can I get to the Royal Ontario Museum?

The ROM is directly accessible via the Museum subway station on Toronto’s Line 1 Yonge–University.

What are the ROM’s opening hours?

The museum typically opens daily from 10:00 AM to 5:30 PM.

When was the Royal Ontario Museum established?

The museum was established in 1912 and opened its doors in 1914.

What kind of collections does the Royal Ontario Museum have?

ROM houses more than 18 million items, including fossils, minerals, art, and cultural artifacts from around the world.

Are there guided tours available at Royal Ontario Museum?

Yes, free daily guided tours by volunteer docents cover general and specific galleries, with some special exhibition tours requiring a fee.

Is the Royal Ontario Museum accessible to visitors with disabilities?

The ROM offers various accessibility services such as tactile tours, audio descriptions, and American Sign Language interpretation.

Is there a place to shop for souvenirs inside the Royal Ontario Museum?

Yes, there is a gift shop located within the Michael Lee-Chin Crystal expansion.

Are there food services available at Royal Ontario Museum?

Yes, you can find dining options like the ROM Coffee Bar, and Druxy’s ROM Café at the venue.

Is photography allowed inside the Royal Ontario Museum?

Photography is generally permitted in most galleries, but flash and tripods may be restricted.

Are there any outdoor spaces or gardens at the Royal Ontario Museum?

The ROM primarily features indoor galleries, with no significant outdoor public garden spaces.